Prescriptions

Ordering repeat prescriptions

For safety reasons we are unable to accept prescription requests over the telephone.

If you are taking regular medication, you can order your repeat prescriptions online via the NHS App.

IMPORTANT NOTICE 

Do not call the practice to chase a prescription, please call your nominated pharmacy first

If you need to order a “one-off” medication, or one that is not yet on your repeats list, you can order in the two following ways:

• NHS App: If you are due to order your repeat medication, there is a message box after you submit the request for your repeats on the NHS App where you can free text in any other one-off medication requests or queries.
• Hand in your repeat green slip with required items ticked
• Use one of the Prescription Request Slips available at the reception desk
• Post your request to the Practice

If you haven’t registered for the NHS App yet, please download this from the app store on your device and follow the instructions, or access via a computer here. If for any reason you are having issues registering for the app, then please pop into the surgery with some photo ID so we can help you to get this set-up.

We aim to process all prescription requests within 2 working days. Please see the table below for when you can expect your prescription to be ready by:

Any prescriptions ordered after 12pm may not be ready until after 4pm in 3 working days time e.g. if ordered at 2pm on Monday may not be ready until Thursday after 3pm.