Prescriptions

Ordering repeat prescriptions

For safety reasons we are unable to accept prescription requests over the telephone.

If you are taking regular medication, you can order your repeat prescriptions online via the NHS App, or for one-off medications via PATCHs e-consultation.

Alternatively, when ordering your repeat medication via the NHS App, there is a message box where you can free text in any other one-off medication requests or queries.

If you haven’t registered for the NHS App yet, please download this from the app store on your device and follow the instructions, or access via a computer here. If for any reason you are having issues registering for the app, then please pop into the surgery with some photo ID so we can help you to get this set-up.

You can also order your prescription in the following ways:

• Hand in your repeat green slip with required items ticked
• Use one of the Prescription Request Slips available at the reception desk
• Post your request to the Practice

We aim to process all prescription requests within 2 working days. Please see the table below for when you can expect your prescription to be ready by:

Any prescriptions ordered after 12pm may not be ready until after 4pm in 3 working days time e.g. if ordered at 2m on Monday may not be ready until Thursday after 3pm.