It is vitally important for all members of staff to be treated with respect by the public at all times.
In line with the rest of the NHS & to ensure this is observed, we have instigated a Dignity at Work / Zero Tolerance policy whereby aggressive or violent behaviour towards or staff will not be tolerated under any circumstances.
Anyone giving verbal abuse or undertaking actual physical abuse of members of our staff will be given a written or verbal warning that this behaviour will not be tolerated.
If this should occur on a second occasion then the Practice Manager may choose to report the person to the local police or insist that they be removed from the practice patient list. There will be no appeal process as the decision of the collective management is final.
We are sure that you will understand that proper behaviour is imperative for a professional practice and that non-observance will not be accepted.
Thank you for your understanding in this matter.
The Practice Management.